u9bd's Privacy Policy
We are sharing complete transparency on how your personal information is collected, kept secure, and used on the u9bd platform.
1Introduction & Scope
This privacy policy applies to all users of the u9bd platform. By accepting the terms set out in this policy, you are giving your consent to u9bd's methods of collecting and using information. If any changes are made to the policy, we will publish them on the platform.
u9bd is a safe and reliable online gaming platform. We believe that protecting the privacy of our users' personal information is our first and foremost responsibility. This privacy policy ("Policy") provides a detailed description of how we collect, use, store, and keep your information secure.
This policy takes effect from the moment you visit the u9bd website, create an account, play games, or use any of our services. Please read and understand this policy carefully. If you have any questions, you may contact our support team.
2What Information We Collect
The u9bd platform may collect the following types of information. Each piece of information is collected for a specific purpose and is not used beyond that purpose.
Personal Identification Information
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID or passport number (for identity verification)
Financial Information
- Information related to bKash, Nagad, Rocket accounts
- Bank account details (e.g. Dutch-Bangla, Islami Bank, City Bank)
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Cookie and session data
- Time and duration of site visits
Gaming Activity Information
- Play history and preferred game categories
- Bet amounts and results
- Bonus and promotion usage records
- Account login and logout times
3Purpose of Information Use
u9bd uses your information only for the following legitimate purposes. Your information will not be used beyond these purposes without your permission.
3.1 Service Delivery and Operations
Your information is used to create and manage your account, process transactions, improve your gaming experience, and manage the overall operations of the platform. This is essential to ensuring uninterrupted service on u9bd.
3.2 Identity Verification and Security
Identification information is verified to ensure account security, prevent fraud and money laundering, and block unauthorized access. All information is kept secure through SSL encryption.
3.3 Customer Support
Your information is used to provide fast and effective support for any issues or complaints you may have. u9bd's 24/7 support team is always ready to assist you in both Bengali and English.
3.4 Personalized Experience
Based on your gaming preferences and activity, you may be provided with relevant game recommendations, bonus offers, and promotional information. However, you can opt out of such communications at any time.
4Cookies & Tracking Technology
The u9bd website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are necessary for the core functions of the site to operate. They are used to maintain login sessions and keep security features active. These cookies cannot be disabled.
Functional Cookies
These help remember your preferences and provide a personalized experience, such as language preferences and display settings. These cookies depend on your consent.
Analytical Cookies
These are used to monitor and improve site performance. This information is analyzed to understand which pages are being visited most. You can disable these cookies.
You can control cookies at any time by changing your browser settings. However, disabling some cookies may cause certain features of the site to not work properly.
5Information Sharing & Disclosure
u9bd does not sell, rent, or commercially share your personal information with third parties. However, information may be disclosed in the following limited circumstances:
5.1 Service Provider Partners
Necessary information may be shared with payment processors (bKash, Nagad, Rocket and bank transfers), game software providers, and technical infrastructure providers. These partners are required to comply with u9bd's security standards.
5.2 Legal Obligations
If disclosure of information is required under an order from a competent authority, a court directive, or applicable law, u9bd will be obligated to comply. In such cases, we will not provide any information beyond what is required by law.
5.3 Fraud Prevention
Information may be shared with relevant authorities when needed to investigate fraudulent activity, money laundering, or criminal conduct. u9bd is committed to ensuring fair play and a safe gaming environment at all times.
5.4 Business Changes
In the event of a business restructuring, merger, or asset transfer of u9bd, user information may be transferred. We will notify you before any such change takes place.
6Information Security Measures
u9bd takes industry-standard technical and organizational measures to keep your information secure. Our key security measures are listed below:
SSL Encryption
All data transmissions are secured through SSL/TLS encryption.
Firewall Protection
An advanced firewall system protects against unauthorized access and cyber attacks.
Two-Factor Authentication
Two-factor authentication is used to ensure the security of your account.
Secure Data Storage
All personal information is stored in encrypted databases and regular backups are taken.
Important: No security measure is 100% impenetrable. Therefore, keep your password confidential, and if you notice any suspicious activity, notify the u9bd support team immediately.
7Your Rights
As a user of the u9bd platform, you have the following rights regarding your own information:
Right to Access Information
You have the right to request to see what information we are storing about you. This request can be made through the support team.
Right to Correct Information
If there is any error in your personal information, you can request that it be corrected. This can be done through account settings or via support.
Right to Delete Information
In certain circumstances, you can request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specific period.
Right to Restrict Processing
You can request that the processing of your information be restricted for specific purposes. A request to stop marketing communications can be made at any time.
To exercise any of the above rights, please contact our support team. We will respond to your request within a maximum of 30 (thirty) working days.
8Information Retention Period
8.1 Active Accounts
While your u9bd account is active, we retain the necessary information about you. This information is essential for providing you with uninterrupted service.
8.2 After Account Closure
Even after an account is closed, financial records and transaction information may be retained for a specific period under legal obligations. This period will be determined in accordance with applicable law.
8.3 Data Disposal
Once the retention period ends, your personal information is securely deleted or anonymized in a way that makes identification no longer possible. This process is carried out automatically and on a regular basis.
9Protection of Minors
21+ Age Rule: The u9bd platform is for persons aged 21 and above only. We do not knowingly collect any information from minors.
If it comes to our attention that a minor is using our services or that their information has been stored with us, we will immediately close that account and delete the relevant information. If you become aware of such an incident, please notify our support team immediately.
10Policy Changes & Updates
u9bd may update this privacy policy from time to time. In the event of changes, the following steps will be taken:
- The "Last Updated" date at the top of the policy will be changed.
- For significant changes, users will be notified via email or platform notification.
- Continued use of the platform after a revised policy is published will be considered acceptance of the new policy.
- If you do not agree to the changes, you have the right to close your account.
11Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact the u9bd support team. Our support team is always ready to assist you.
Support Channels
Get instant help from any page on the platform — in Bengali and English.
[email protected]
For More Information
Visit the pages below to learn about our other policies and terms: